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Siphosihle R

1 reviews | Active since Sept 2017

05 Feb 2018, 21:01

Incompetency at the Game Store in Potchefstroom Mooi Rivier Mall

I bought a fridge on the 2nd of February 2018 at the Game Store in Potchefstroom. I paid the delivery fee which was R225 and I was told by the sales assistant Teddy that my fridge will be delivered the following day (3rd February 2018). I waited the whole day for the delivery and Game never delivered, I forgave and decided to give Game up until Sunday to deliver on their promise. I was fed up as I am a student and my groceries will be spoilt as some of it needs a fridge. I had other options to purchase my fridge elsewhere but I stuck with Game as I trusted it. Today (5th February 2018) I called the Game Store in Potchefstroom Mooi Rivier Mall and I was sent from pillar to post. The woman I spoke to told me that the fridge was out of stock, which really infuriated me because Teddy failed to disclose that piece of information (if that was the case I wouldn't have purchased my fridge there at the first place) I was then told thatI was going to be contacted (but as usual I was never contacted, instead I had to contact the Game Store, I had the phone hung up on me and then when I finally got through Teddy refused to talk to me over the phone to explain why he falsely stated that the fridge will be delivered as the agreed day, saturday). I am deeply disappointed in the staff and the false promises of the Game Store in Potchefstroom Mooi Rivier Mall, my fridge has not been delivered and I am seeking my refund and I will look elsewhere to buy the fridge at a reputable store which keeps its promises and puts customer care first.

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