KL
Kieryn L

1 reviews | Active since Sept 2009

25 May 2015, 13:14

Incompetence to the T!

This Sunday (24th May), i phoned 5 Game stores in the hope of finding out about stock on a ceiling fan, which im trying to replace. Call 1 - Clearwater Mall - I requested to be put through to someone who can assist with dealing with stock on ceiling fans. Waited for 10 minutes until hanging up - i was told he was on a private call. Call 2. Cresta - the person in that department told me he cannot check stock levels because it was winter and ceiling fans are summer items. I must wait till summer. Call 3. Westgate - here i was put through to 3 departments before getting to the one i needed to be at, before being told the person who deals with the fans is on leave. I then requested to speak to the manager, however all I got was muttered some utterance in a different language and hung up on. Call 4 - Key West - finally got some assistance but still couldnt get answers i was looking for.<br> <br> Game - you really need to get your staff sorted out - 3 stores and on all occasions met with rudeness and a complete lack of service. Not pleasant dealing with them at all.<br> <br> I would like to thank Thato at Game Cradlestone who finally assisted me with a smile and without any questions asked.

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Replies (1)
Game
Game's reply25 May 2015, 13:35
Official
Hello Kieryn23,

We acknowledge receipt of your complaint.

I am really sadden by your experience you had at our Game stores recently and want to apologies for level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.

The complaint was sent to all the mentioned stores where team will be addressed. We thank you for your support.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73