Incompetence and very poor Service - Game Mall of the South!!

Our washing machine purchased at Game Stores Mall of the South broke down and since its under warranty we went back to the store to log a call to have a technician come out and fix the machine. 3 weeks later we still waiting for a technician to be sent out to our residence. We have received no communication and very little effort to resolve our query. We were first told this wasn't captured correctly. Then it was captured a second time but the details were either incomplete or still incorrect. We are in the 3rd week and this still hasn't been resolved despite being told this would take 48hours!!!!! The incompetence is beyond Shocking!! I would never recommend that anyone visit this store.