Incompetence and complete disregard from customer service department

Absolutely disgusted with the service I've received from Game stores. Will not ever walk into the store or purchase an item from them ever again. I had bought a laptop in Nov 2019 and taken it for repairs in June 2020 as it is still under warranty. This is my work laptop and have no other means of income but through it. I was told after driving 30 min that they cannot help because their systems are down. I told them how urgent it was and a staff member who completely disregarded me said that there was nothing she could do. Another staff member said that I could go to incredible connection. I told her the laptop was under warranty and I do not want to pay for a repair. She told me that apparently they were affiliated with the repair department at Incredible Connection and that I should say I was from Game and they would help me. When I get to Incredible Connection they have no idea what I am talking about and I waste 45 min of my time standing in a queue only to be told that it was all for nothing. I am absolutely furious that Game staff members have no clue about their company policies. They have the audacity to waste clients time and have no consideration or remorse. This is absolutely pathetic. Please do better Game. We as consumers spend our hard earned money at your store and get little to no consideration from your staff members. You have lost a loyal customer and by the looks of these reviews I'm not the only one.