Incompetence and bad attitude at Game Galleria

On Sunday 05 June 2015, my husband and I went to the Game store in Galleria (Amanzimtoti). We were looking for two things: 1) the UCAN DIY range that is exclusive to Game and 2) we needed a fabric protector e.g., Scotch Gard. The ladies that we approached to ask for assistance were engaged in a personal conversation with each other and didn't bother to acknowledge us, even when I greeted them twice. When I asked where I could find the UCAN range, they stared blankly at me and then pointed to the other end of the store. They were clearly just trying to get rid of us because there was not UCAN range at the other end of the store. I proceeded to ask at least 6 other staff from Game about the fabric protector and was either a) directed to various parts of the store where it was not or b) fobbed off to someone else. The manager on duty was rude and ignored my husband who waited for five minutes to try and chat to him. Such incompetence and rudeness is not acceptable. Why would I want to return to that store?