Incompetence

So i bought a laptop 12 december only to find out that the sound was not sufficient enough. However then i went to game had it checked out by game technician. His finding was all laptops of lenova sound is very low. He them proceeded to inform the Dep manager which was kind to offer a pair of speakers but said he needs to get authorisation from store manager which told him very rudely and arrogant no. She is so unfriendly and ******** that i feel that i will never ever put my foot in game ever again. I spent R10000 in game december and now to get that kind of treatment is unexceptable. She behaves as if you not important and that she dont care about the money you spent in game , but she right nextime i will go to hifi corporation than to deal with a woman that has no customer s****s. Where does game get such a incompatant store manager i can understand if its a normal store worker. Now she want to send it to the suppliers and that is not my problem if lenovas laptop is not loud enough. If it was a isolated laptop meaning only 1 that would be understandable but her qualified technician said after testing 2 the quality of the sound is very low. And now that me being a customer of game does not want that laptops now u want to tell me about suppliers i dont want it fullstop.