INCOMPETENCE!!!!!!

Im baffled and ****ed off. After my last review, Game has sent 3 guys from Dawn wing to collect the same item. Thabiso cillected it over a month and half ago but they sent him back and another guy. Game's incompetence knows no bounds. I have not received any communication from Game since they took back the item, so where's my money. I bought the item in Dec 2019, requested a refund the next day and until now the 10 February 2020, this matter has not been resolved. Their refund process is ancient and doesn't benefit the buyer. Saying i won't buy from Game again is an understatement. GIVE ME MY MONEY BAC****!!