Incompentant RCS Administration Dept

I have just learnt via my bank that Game (RCS) has report me for failure of payment 3 times. This has frustrated the hell out of me as i have been paying my account every single month. This issue was reported to Vuyiso Mbola on 2 occasions, dated 2017/11/18 @ 10:28 and 2017/11/20 @ 11:34. He had confirmed that although i paided my account, they could not allocate the payment as i did not use my ID as a point of reference??? I have also learnt that should payment be made via internet banking, they will only receive and allocate it something like 8 days later. They will back date it, but not update the ITC. It is very evident that RCS is all about the money and nothing about the customer. Im am expecting a response to thi review within 48 hours, or ill proceed with further actioning. My acc nr is ********** ********** 40 and contact nr ********** 727.