inadequate customer service

This is my 4th complaint about game's inadequate service.I had called in the gateway branch to enquire about the status of the credit on my washing machine and was told that someone would get back to me as they had to obtain proof of the credit from the technician.I have attempted to call the store many times and nobody answers the phones there! It seems that customer service is not their concern.game gateway has really made a bad name for themselves.I will NOT be purchasing g from them again.<br> Thanks for nothing