1 reviews | Active since Aug 2016
Improper sale advice
<p>I went to purchase a CADAC Grill-O-Gas yesterday (28/08/2016) at the Mall of Africa store, upon purchasing a gas bottle for the Grill-O-Gas I was advised that the 9 kg gas bottle is sufficient and hence bought it and left the store. When I was about to refill the bottle I was told by the gas attendant that I had in fact been sold the wrong cylinder and the one that I needed is the 5 kg cylinder.</p> <p> I am know sitting with the Grill O Gas that is not being utilised as I had been sold the improper cylinder.</p>
We acknowledge receipt of your complaint with reference ********** 1 and apologise for your inconvenience in this matter.
Store Management will cotnact you but if the item is in the original pacakaging, unused and accompanied with the proof of purchase the store will gladly assist you.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
We acknowledge receipt of your complaint with reference ********** 1 and apologise for your inconvenience in this matter.
Store Management will cotnact you but if the item is in the original pacakaging, unused and accompanied with the proof of purchase the store will gladly assist you.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Further to the above matter we confirm that the store contacted you and that the matter is resolved.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Further to the above matter we confirm that the store contacted you and that the matter is resolved.
We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,