Impossible to try and get assistance

Not sure if someone will even read this but here I go. I have been a loyal shopper at game one of my favourite stores to be honest for many years now and since yesterday I have started to re-think my support towards Game. I have been in contact with your Cradle Stone branch yesterday where I left my name and number for an Item that I am looking for but until now no one even bothers to contact me. I then registered to buy this Item online which I had no luck in either as I was told the Item is out of stock for online purchases. Well I managed to find out that your Soweto branch actually have 4 of these items still available. I Then again tried my luck with Cradle stone Game today after calling 5 times and transferred to different people I finally spoke to Safiso in the Television department who promised to take my number and ask the manager to call me back within 2 minutes as I explained to him I am sorry but I don’t trust their call back as this happened to me yesterday as well. Well without any surprises as expected it is now 4 hours later and no one even bothered to call me back. And this just to find out if they are willing to get a Logik Convection Oven from the Game branch in Soweto and send it to Cradle stone Game. I would rather pay a little more but Game will not see me or my family who I have informed about this as well soon. I have even send the Soweto Branch manager ********** and email as well but no response. This is most certainly the worst experience I ever had with GAME. I have event tried the online chat way, and this person Brad told me it is possible to get the item send from one branch to another but it will take 2 weeks. I don't even wait that long for items from Cape Town. Why is it so impossible to get someone to go the extra mile and try and assist a paying customer, shame on you GAME.