CL
Cari L

1 reviews | Active since Jun 2019

10 Jun 2019, 16:57

Impossible to close a Game account.

Just a head's up to future consumers; you are going to struggle a lot to close your Game account when you need to.

I have been calling and emailing every few days for 3 weeks now. I have emailed every email address. I have called every number. Always the same response - someone will get back to me within 48 hours (it's been 3 weeks: no one will get back to you within 48 hours).

And then you will still be told "you have to wait 6 weeks for the account to close". Right now it's already been 3 weeks, so if I'm "lucky" and someone finally gets in touch with me; it's going to take 9 weeks to close my game account.

0
Replies (3)
Game
Game's reply10 Jun 2019, 17:44
Official
Hi Cari,

I'm really sorry that your account hasn't been closed as you've wanted.

Please know that any account queries can only be dealt with through RCS.

Kindly email your request including your ID number, account number and contact details to *** and I'll forward it to them.

I look forward to hearing from you.

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za


CL
Cari L's update13 Jun 2019, 09:33
Reviewer Update
Thank you. I appreciate the response. I have sent you an email with my details.
Game
Game's reply13 Jun 2019, 11:04
Official
Hi Cari,

Thank you for providing me with your details.

I have escalated the matter top RCS and will do my best to have this sorted for you as quickly as possible.

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za