Immensely dissapinted online GAME customer

I am extremely disappointed of the service that I have received from game after placing two online orders. First of all, the lack of service has caused me immense inconvenience. I orderder online, as I work long hours and do not have the time to go out to the shops and that is in addition to being on my phone and wasting my Airtime, to try and sort this out. I ordered a glass kettle on 25 November and received it shattered, which was fine as accidents happen. This was more than a week ago and have not gotten a replacement as yet. My following order, also on 25 November was for a TV and a mouse and keyboard combo. I was advised to weeks later that the order has been canceled. I the phoned the callcentre and they advised that it is just the keyboard and mouse combo that is out of stock and the TV is on its way with the courier. I received an sms that the TV was delivered on 6 Desember and it wasn't. I have been phoning the courier company daily since Monday and every day they say it will be delivered that day. I still have not received it... I phoned 3 times today and each time I get a different response, but does not answer my question. I then phoned the game callcentre and finally got through to an operator after 3 attempts. Firstly I was advised that the entire order was canceled and I said that I was told that it wasn't, this was according to the previous time I called the game callcentre. I then held on as the operator asked and after around 10 minutes he came back to me saying that the TV is with the courier company, the same courier company that told me the TV was sent back to game, the final time I phoned them before phoning the game call centre. I have been speaking to *********** staff from game and from dawnwing couriers without a solid answer and I cannot take it any longer. I would like the TV and kettle that I ordered for the price that I paid for it and my refund for the keyboard and mouse combo as soon as possible, but most of all, I want an answer today. If I have to collect these items at my closest game store which is Cradlestone, I will, as it looks like I have to take this situation into my own hands. This however is not my issue to sort out as I am the customer and game as a supplier has not come to the party with what is promised when an order is placed.