I'm very disappointed in your service

Please advise when I'm getting my laundry basket delivered.Ive waiting for such a long time the status still shows as"created".My aunt passed away this morning and people will be coming to the house I don't have my laundry basket.My order number is *** and noone answers my emails or WhatsApp messages.Online it stated that the delivery will be made within 10 days which has since passed.