BM
Brandon M

1 reviews | Active since Jul 2016

11 Jul 2016, 21:03

IM SO DISAPPOINTED IN GAME ZEVENWACHT!!!!!

<p>On the 3rd of July I have purchased a Hisense fridge I arranged for collection myself from the store, they then told me they don’t stock at the store I insisted for the display fridge I was told the warehouse has stock and the will be delivering so I can’t have it The sales man checked on the system and said that they have stock at their warehouse, he even told me that I can collect it myself or have it delivered to my house then I told him I’d prefer to get it at the store , I was expecting a phone call from the salesman to inform me that the fridge is at the store but never made any effort to call, I went back to the store where i just had enough and asked to speak to the manager he then looked in the matter and said he'll get back to me on the 9th of July, which I then had to call him to ask if he solved the matter he told me they got one but would only arrive on the 14th . I have arranged for a loan fridge while I was awaiting my fridge to be delivered the manager told me that he will get back to me as he would speak to his boss on the 11th of July regarding the loan fridge. I called the store at 6pm (as I was promised to be called today) regarding the loan fridge I was told that the manager would speak to his boss and call me back in 5minutes it now 8 hours and I have not heard anything from them!! This is not the service that I expect from a so called manager and salesman I feel that staff should be disciplined regarding empty promises!!!!! I REALLY DONT KNOW WHO TO SPEAK TO ANYMORE THIS SITUATION IS DRAGGING</p>

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Replies (2)
Game
Game's reply12 Jul 2016, 07:27
Official

We acknowledge receipt of your complaint with reference ********** 7 and apologise for your inconvenience in this matter.

Senior Management will investigate this matter and will contact you with udpated feedback.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply12 Jul 2016, 10:21
Official

Further to the above matter we wish to advise that Management contacted you and confirm as follows:

The store is awaiting a delivery from Vredenburg but have provided you with a loan model in the meantime. We trust the matter will be resolved soon.

Regards.

Rina Taute]

Group Customer Service Advisor

Tel: 0 ********** 2273