If I could rate it as zero, I would!

Lack of communication via the progress of the order. Things only start to get moving when you start complaining. Delivery is a mess! The tracking system (WumDrop) is worse!!

Besides the countless times, I've been following up on my order.. Yesterday the 30th of Nov. I got a message that the driver was en route to deliver my order, and then I missed their call. A minute later, I tried calling them back and they rejected my calls and didn't reply to my texts. On the other side, WumDrop is telling me that they can't find the address and my order is being sent back to the store. When I call Game's customer service, they still want to look for the notes they took from my previous calls and then read them to me. When that's done, I'm told they'll escalate the matter but I also need to call the delivery guys. WHY? If the reason for my call is largely because of them?? The delivery person called me back only to find that they were still at the store and the item was marked to return to sender because they couldn't find the address on their maps.

Today, 1 Dec, the same ****** issue. I've been following up since morning. Game customer service can't even get ahold of their own delivery people. At 4:26 pm, I got a text that a different driver was en route. When I click through to the link provided, the driver's notes say: 'Invalid address and customer's phone is on voicemail to provide the right address'. I immediately called the driver and he said he tried calling me around 12 and I wasn't picking up. I never switched off my phone let alone missed any calls. I asked him what this 'wrong address' was and apparently, it was only written 'Kwa-Thema'. WHY or HOW was the order picked up from the store without an actual street address?? What was the plan?? After yesterday's issues, I provided the street address, the stand number and even landmarks!

To add salt to the wound, I'm still getting texts telling me to get ready because my order is on the way. Whilst the driver has no intentions of making the delivery.

I'm a very patient person but this has me fuming. I'm beyond ****ed and frustrated. Same ish, different day! And I'm sure as hell not doing this again tomorrow or ever! It's unacceptable! I regret the purchase. A surprise for my mom has turned into a nightmare. Never again!