I will never purchase from GAME again....ever

I am writing to express my dissatisfaction with a recent purchase I made at Game online stores. On [14 March 2024], I purchased a new KIC refrigerator through your online platform. Unfortunately, upon delivery and subsequent use, it became apparent that the appliance was faulty. I've then logged a return 5 days into taking delivery.

The inconvenience began when I discovered the issue with the refrigerator and attempted to have it collected and refunded. Regrettably, I have found the process to be exceptionally drawn-out and time-consuming. The delays in both the collection of the faulty unit and the processing of the refund have been exceedingly frustrating, and I believe that the prolonged nature of this process is unwarranted and burdensome for the client.

Due to this I will never be using or recommending Game or KIC again. I now hold your company to a poor standard of service and quality.

I trust that you will take swift and decisive action to rectify this matter.