1 reviews | Active since Feb 2015
I was humiliated at Game, Ladysmith
I went to purchase a Vodacom Smart Tab 3g yesterday at Game, Ladysmith and Mbali the lady that was assisting me gave me an attitude from the word go. To make matters worse the manager Sfiso Zwane was sitting right there at the cellphone counter<br> <br> The sale includes a starter pack but when I got to the till to pay I was being charged for the starter pack and upon informing her she asked me what I want her to do about the fact that I am being charged for the starter pack. She continued to say I must leave the starter pack if I did not want to pay for it or I can just go to the store manager myself.<br> <br> I went to the manager who informed I should just go back and ask the cashier to void the starter pack price. By this time all the customers were looking at me as if I had ****** something because they did not understand why I had to walk back and forth that much.<br> <br> Calling the Game customer care line also did not help. A gentleman by the name of James hung up twice before recording the matter and did not even take down my details. I doubt they will even look into that matter at all.<br> <br> No one offered any apology I left the store fighting back the tears. I felt so humiliated.
We acknowledge receipt of your complaint with reference ***.
Please accept our sincere apologies for your poor shopping experience. This is unacceptable and will not be tolerated.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Please accept our sincere apologies for your poor shopping experience. This is unacceptable and will not be tolerated.
Senior management will investigate this matter and will provide you with updated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
