I WANT MY REFUND

I ordered a cartridge online on 2 April 2020. I phoned 2 weeks later asking when the cartridge will be delivered because I needed this to print out my work and was told that it is out of stock. Not sure how I could have ordered this if they knew that this is out of stock which makes me think that it was done so that they could still make money during the lockdown. I was then promised that they will get stock from another store and I should get it within a week which never happened. I had to keep on phoning and phoning and eventually I asked for a refund. It is now 2 weeks later after asking for my refund and I still haven't received my refund. Phoning Game call centre is such a mission because it takes them 10 plus minutes every time to answer the call or the call gets dropped. What am I to do to get my refund? I have made a decision to NEVER place an order with Game EVER AGAIN! I want my money back because obviously I am not going to receive my order. I ordered a cartridge from Incredible Connection and received this within a week as per their delivery terms. Thank you to Incredible Connection I was able to continue working. I cannot say that much of Game. Broken Promises!