I thought we pay for professionals????

We bought a dstv decoder from Game. An all inclusive package (decoder + installation).<br> Tuesday we requested Game Lephalale to please send the person to do the installation.<br> We were promised to have the person tend to us later that day. That afternoon we were still waiting.<br> When I phoned Game I was told the person got held up and will tend to us Wednesday morning. When I phoned the installer he said he'll be a bit late. When he phoned my husband he said he'll be there at 15h00.<br> That afternoon he phoned to inform us his car broke down. I reported this to Game and they promised to have it sorted. We were again promised he'll come out Thursday morning. The afternoon he showed up but he didn't have all the tools for the installation so he had to go home and fetch it first. He came back. He tripped our electricity with faulty equipment. I had to call out a technician to come fix the electricity problem. He was supposed to have returned by 8h00 this morning. He showed up at 11h00, started working and realised he needn't something else. He has since left and haven't returned. I keep phoning Game and their not really helping. i thought they employ professionals???