I sent my kettle I nfor repairs as per my previous complaint I sent on hello Peter, it was sent o nthe 12th Dec

I sent my kettle I nfor repairs as per my previous complaint I sent on hello Peter, it was sent o nthe 12th Dec. After I was advised that it would take 14 days by the Manager Mr Pillay from Kenilworth center branch. The kettle has still not be received by game. I only found out this morning that the company handling the repairs are closed for the festive season and will only open in Jan 25. This was not advised to me and now I have been inconvenienced once again. After requesting to speak to Mr Pillay again he was supposedly on his way to speak to myself and another customer with the same problem with the same type of kettle he didn't even bother to show up at the refunds counter. He does not have the courage to speak to customers also the customer service at Kenilworth is absolutely shocking. This is absolutely shocking to see how they deal with customers and not even bothered if we are waiting or not it is absolutely sad really