I REGRET THE DAY I JOINED THESE THINGS

Hello Peter, so my tablet had a problem and I sent it to Hollard which I was told to pay an access fee of R150 I did that and they collected it. And that was the last time I heard about my tablet. Which was the beginning of the month. Every time I called in I was told too wait 72 hours n my tablet will be delivered only today was I told that my phone was beyond repairs and I must pay another R150. What kind of insurance is this. Not even once was I given any feedback what so ever on my phone every time I had to call and ask sometimes I would hold the line for more than 30 minutes and still not get a straight answer. Why do I have to pay another R150 when they are replacing my phone and the other phone is with them. I seriously don't understand. And please don't give Lyne to reply cause she doesn't know what she is talking about. What kind of company lacks communication like this one. One person tells you this and the other that. I will not pay that additional R150. After a whole month they tell me now that my phone is beyond repairs, what where they doing all this time. Please don't give me the excuse of you have many customers that you need to because you have to plan your staff