I purchased a smart tv Hisense and it was cancelled with no communication

I am writing to formally express my deep dissatisfaction regarding my recent experience with Game online store.

On 27 August 2025, I purchased a Smart TV via Game website, which at the time indicated that stock was available. However, I later received an email following day to be exact stating that my order had been cancelled due to stock unavailability. This was both misleading and disappointing.

Following this, I contacted their customer care team to request an urgent refund of R3,799.00. Unfortunately, I was assisted by an advisor named Sinesipho, who was extremely unprofessional and spoke to me in a disrespectful manner, using informal language such as “haike sana.” When I asked to speak to a manager, she initially refused, claiming no manager was available. After insisting, she eventually connected me to Aadam, who listened briefly before abruptly ending the call without any attempt to follow up.

I have since sent multiple emails to their complaints team, none of which have received a response. It has now been over a week since the cancellation, and I have yet to receive my refund.

This level of service is unacceptable. I am requesting that my refund of R3,799.00 be processed immediate