I need my refund please

I need my refund please.its 2 months now from the date we tried to buy a stove online. They informed us that the stove is no longer available and that they will refund me but no refund till date. When I phone their helpline it shows that they did infact prosessed the refund but the money is still not reflecting in my Bank account. No one can further assist me on when exactly the money will reflect in my bank account. This is unacceptable I need my refund please (***)