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Siyabonga N
1 reviews | Active since Apr 2025
16 Apr 2025, 11:19
I just need my refund. Why is that hard??
I bought a generator online and chose collection for thr 6th of April at Kolonnade Mall. I went there and was told that it was changed to delivery, without asking if I am fine with that and that the delivery would be on the 7th instead and it was coming from Carnival without even communicating this with me. I asked for it to be cancelled and sent countless emails, I have still not received my refund on the 16th of April. Stay away from Game for your peace of mind.
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Replies (3)
Game's replyOfficial
16 Apr 2025, 15:33Hi Siyabonga, thanks for getting in touch. I deeply apologize for the inconvenience you have experienced with your recent online purchase. We understand how frustrating this situation must be for you. Please rest assured that your concern is currently being handled by our finance department. We acknowledge that the refund process has taken longer than expected, and we're sincerely sorry for any distress this may have caused you. As soon as we have an update on the status of your refund, we will promptly notify you. Your patience in this matter is greatly appreciated. Once again, we apologize for this situation and thank you for your understanding.
Game's reply16 Apr 2025, 15:33
Official
Hi Siyabonga, thanks for getting in touch. I deeply apologize for the inconvenience you have experienced with your recent online purchase. We understand how frustrating this situation must be for you. Please rest assured that your concern is currently being handled by our finance department. We acknowledge that the refund process has taken longer than expected, and we're sincerely sorry for any distress this may have caused you. As soon as we have an update on the status of your refund, we will promptly notify you. Your patience in this matter is greatly appreciated. Once again, we apologize for this situation and thank you for your understanding.
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Siyabonga N's updateReviewer Update
20 Apr 2025, 07:49It's been 14 days and I still have not received my refund yet the generator has been sold to someone else. I want my money.
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Siyabonga N's update20 Apr 2025, 07:49
Reviewer Update
It's been 14 days and I still have not received my refund yet the generator has been sold to someone else. I want my money.
Game's replyOfficial
22 Apr 2025, 08:16Thank you for getting back to us. We would like to inform you that your refund has been successfully processed into your card.
Game's reply22 Apr 2025, 08:16
Official
Thank you for getting back to us. We would like to inform you that your refund has been successfully processed into your card.