I HAVE HAD ENOUGH OF GAME STORES AND ITS *********** STAFF!

I am so frustrated with Game Stores!!!! I bought a Sinotec TV in 2017 that has a 5 year warranty, the TV started having a software problem, both Game and Sinotec told me to take back the TV to the store. this was in March 2020, the lady that assisted me took for ever to get my slip from head office and we eventually went into lock down. when the stores opened she still took her time and I had to call everyday to find out and eventually she told me to bring the TV. I took the TV on the 10th of June and i received a confirmation sms for the job lg on the 17th of June. today is the 20th of July and the lady tells me the TV was collected from them today!!! a whole month and few days later! my family has been without a TV for almost 5 months now and i have been patient enough but clearly Game and its staff members do not take me or my purchase seriously!