MW
Marno W
1 reviews | Active since Aug 2017
08 Jun 2018, 13:09
I had a terrible experience at Game Greenacres...
I had a terrible experience at Game Greenacres... I returned an item and waited 30mins in a short row. As there is 12 tables for customer support, but there was only 1 guy the specific day I went. I returned my item and he told me he can't give me a new one, they must repair the item and I would get an sms 21 days later. He was also a bit rude in the process... I was so annoyed when I left the store. Customer experience should be very important...
I still have not received an sms and it is a month later.
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Replies (2)MW
Marno W's updateReviewer Update
08 Jun 2018, 18:24Thanks a lot. I have received an e-mail and phone call earlier on. I understand things can be difficult and I appreciate that you guys have responded in such an orderly manner. Thanks.
MW
Marno W's update08 Jun 2018, 18:24
Reviewer Update
Thanks a lot. I have received an e-mail and phone call earlier on. I understand things can be difficult and I appreciate that you guys have responded in such an orderly manner. Thanks.
MW
Marno W's updateReviewer Update
14 Jun 2018, 12:04I also have received payment and communication as the branch promised. Thanks, I appreciate it.
MW
Marno W's update14 Jun 2018, 12:04
Reviewer Update
I also have received payment and communication as the branch promised. Thanks, I appreciate it.