I Got a broken screen on my plasma TV from GAME (online)

Game order ***

I'm so disappointed and very mad with the service I got from Game online, I bought two TV's a 55 inch Sky TV n LG 65 inch tv online on the 16 Feb & it was delivered on the 21of Feb 2023. These tv's are big and need a man power and unfortunately I didn't have people to help me until my uncles were around to assist me with connecting the tv's on the 5th of March and they realized the LG-tv is damaged. I tried to calling the customer service on the same day and their online number didn't go through on Sunday which made me assume they not working on Sunday. I called again on Monday to report the matter on the 6th March 2023, no one is willing to help till today after more than 4 months of waiting for help from Game. I was promised that a someone will be send to come n check the tv and I'm still waiting even today. I have bought the tv so I can enjoy it but to this day this issue has been a nightmare, I have spent R12000 on this tv that I'm not getting joy from. I'm sick and tired of this treatment i got from Game. They hide behind the seven days grace period even but how can you deliver and not test the product you deliver to your customers? I explained that the tv is heavy and big, it needs man power to remove it from the box and at the time i was staying with my mom n kids so we couldn't test the tv at the time hence i waited for my uncles to come and help me, thats when we realized that the tv is damaged. You all about making profit and careless about your customers, I hate Game with all my heart.