I bought the Defy Elo Oven now is not working and game is not taking this serous

To whom it may concern:

I bought the Defy Elo Oven Order number 513G*** Price R5999.00 Date: 27/11/2019

1.I went to game store regarding oven not working , call logged and was fixed on the 08/06 2020 Order Number ***/ *** (Thermal cut out was faulty) Moteme Manager

2. Four plate stove not working : (Main PC Board is faulty need to be changed) technician was send back and not to fix stove- (Hob)as we wanted refund back and ?

3. I called the store to demand refund and Paul Manager explained to me that I won't get refund as Defy must fix their appliances at least three times before refund and asked one of his team members to call us back and logged a call to Defy , call received and no technician came to fix the hob

4. Went back to the store again asking them about follow up and spoke to Jankie Manager call was logged again and technician came and confirmed that key buttons needs to be replaced as one's used are the old ones and will come back to us till to date still waiting

Please help us on getting our money back, to be refunded full amount of R5990.00 is less than a year and accounting more problem!

Regards Xoliswa Cell Number ***