I bought samsung microwave at game with warranty of 2years and it was insured,it was faulty then I return it at game.

First i brought microvave samsung at game mthatha plaza for repair on septmber last month because it is still under warranty of two years ,they fail to explain to me that their system was offline,after some days they sent a message that says my microwave is booked for repairs,they called and told me that the microwave is quoted the amount of R604.20 by the supplier and claiming that microwave was eaten by cocroshes but they did not told me about any money to be paid when I was buying and when I was bringing microwave for repair , they just said I must leave my name , surname and my phone number and wait for 2 sms's one for booking second one for collection . I recieve sms that says my microwave is booked for repair on the 18 September 2017 then I wanted for another sms then the was no sms the only thing the did called and told about the amount quoted by supplier the I came to game same day and told them that I do not have money they have quoted because microwave is still under game repair as they said , and when I was buying it I also paid insurance fee. I receive another sms after I rejected the amount quoted this sms is saying the rejection Is reported to Siphelele and do not reply after that they just keep quiet its when I decided to go to game and ask them whats going on about microwave on 23 October that is yesterday suprisingly they said microwave need R170.00 of rejection fee no one called, sms about that I asked the manager and I narrated the story then then the maneger insulted me telling me that as a South African I am suppose to know rights of customer and store when returning the goods and told me that if I am not paying the amount of R604.20 I am not going to get the microwave and the refund,then he left me and came back with the person that was claiming to be the store maneger,said he is not going to attend my situation because its too late he is gonna found the problem tomorrow(24/10/2017) and he us gonna phone me and I waited for his call the whole day and I never received any call.

You assistance will be very appreciated.