1 reviews | Active since Jun 2017
I am warning you! Stay away from Game Online, you will regret it!
My query has still not been resolved!!
It's now my second week waiting.
Hi there,
Firstly I just wanna point out that your online store is one of the most pathetic services I ever used. I buy a lot of stuff on Takealot and their service is miles away from the service you’re offering. Their return policy is hustle free and effortless, I don't have to lift a finger.
This is the last time I purchase something from your "Online Store".
So I bought a Russell Hobbs fan on your “Online Store” on the 23rd January 2021. I have been using the fan fine until I decided to use the mist that comes with the fan. On my second refill, the lid that closes the water tank broke and there was water everywhere.
I contact you via Twitter and I was told that I must bring the entire fan to your store (Mind you that this was an online purchase but for some reason, I have to drive to my nearest game). So I went to South Gate Mall as advised. I got there and was told that I have to bring a hard copy of the Invoice even though I was never issued a hard copy of the invoice when the fan was delivered to me. I went to the nearest ATM, withdraw cash so that I can go and print a copy of the invoice.
They took the fan gave me store credit to pick up a brand new fan.
I went to the store again to pick the new fan, however, the model I purchased was not available. So I went back to customer care to inform them the model I originally purchased is not available. The lady who was assisting me told me that I have to go to a different store and purchase it there. So my question is, what was the point of buying something online if I have to still go store to store and search for it. I bought this fan online to avoid just that lol.
Your online store is really disappointing and I think you can learn a lot from Takealot. I mean I expected better from a company like yours that has been around for ages.
I want my fan and I am not gonna go store to store searching for a fan.
Now here’s what I expect:
• Deliver the fan to South Gate so I can go and pay for it • Or refund me my money back including my delivery fee so I can purchase the fan on Takealot
I await your response.
Kind regards Ntando
Get one of your senior managers to attend to my query.
I want my fan or my money back.
I will not use one of your store credits to purchase something that Id don't want.
Get one of your senior managers to attend to my query.
I want my fan or my money back.
I will not use one of your store credits to purchase something that Id don't want.
I have called your contact center requesting to speak to a manager or team leader.
The first agent took down my details and then put me on hold for about 15 minutes (I had to end the call myself and dial again). The second agent I spoke to put me on hold again while she is getting a team leader, however, she came back and then dropped the call. This is clear that customers cannot be able to speak to team leaders at Game. ( I have both calls recorded and saved on my PC).
I have been patient enough by giving you the entire week to resolve my query and I am still nowhere close in resolving it. Clearly, you cannot be able to deliver on your end, I would, therefore, like this matter handed to your manager as I now want a refund.
My next step here is to contact ICASA as I am not going anywhere with you.
Kind regards
Ntando
***
I have called your contact center requesting to speak to a manager or team leader.
The first agent took down my details and then put me on hold for about 15 minutes (I had to end the call myself and dial again). The second agent I spoke to put me on hold again while she is getting a team leader, however, she came back and then dropped the call. This is clear that customers cannot be able to speak to team leaders at Game. ( I have both calls recorded and saved on my PC).
I have been patient enough by giving you the entire week to resolve my query and I am still nowhere close in resolving it. Clearly, you cannot be able to deliver on your end, I would, therefore, like this matter handed to your manager as I now want a refund.
My next step here is to contact ICASA as I am not going anywhere with you.
Kind regards
Ntando
***