I am so dissapointed wth the poor service.

I am so angry and disappointed with the poor pathetic service from game in west street.Went there to buy 2plate stove on the 23rd november, the POS froze and they had to reboot the system but money reported that the payment went through.i was told that the money will reverse to my account because i never got the receipt and it was not showing on their system...that day i spent more than 30min there i was so annoyed n my son was tired coming from school. Till today i never received my money back, they told me i can go to any game and ask them to give me money if automatically it does not reverse when i went to game in gateway thy told me they can't i must go back where i mad a sale.after 2 weeks i went back to game West street they made me wait again telling me that they dont hv the transactions they will speak to the bank because their are the one's who got my money.Till today i never received a call from game updating me what the way forward. What a pathetic customer service.Last week i went to standard bank thy made me fill the form, bt now they say thy cant do anything until game email them the proof that they dont have the transactions on their side.

I regret buying there.mxm.How much money now i must waist going up and down sorting this out.I am so dissapointed.