I am requesting a refund of my money

Hi

I contacted your Game N1 City store and the consultant promised me that he will set aside an Xbox and 2 Games that was priced at R4499.

I was planning on using my Game Gift card to purchase the above deal.

When I arrived at the store as it is quite a distance from where I live I had to wait almost 45 minutes to be attended too and to top it off only to be advised that nothing was set aside for me and the Xbox was the only item left. There was no games available and it would only be available middle of January.

I had to drive all the way back to Makro Ottery to get there games pack and they had offered it for R3999.00 with 2 games.

Only to first be told that I could use my Game gift Card at their store but when I paid for the console I could not pay with my Game Gift Card.

I need to be refunded the value on the Gift Card as I had paid cash for my purchase and as Makro and Game is part of the same group I can’t see why I could not use my gift card.

Please urgently respond or I will be forced to take the matter further.

Regards Clint