NC
Nivashen C

1 reviews | Active since Jan 2018

28 Jan 2018, 23:11

I am complaining about been overcharged for items purchased from game stores gateway

To whom this may concern.

I went to Game Gateway today and to my horror I was incorrectly charged for 4 items which amounted close to R200. If I didn't check my till slip I would have went home and have been very, very disappointed. Firstly prices on their so called "special" was priced higher than a normal supermarket. Most of my items purchased was groceries. It amounted to over R2000. I shop every month at Game as I have a store card but after todays bad experience I'm actually thinking twice. I bought Simply Chicken polony priced at R34, 99 but was charged R49,99. Thompsons viennas R31,99 was charged R34,99. Parmalat Full Cream Milk (6×1ltr) R69,99 was charged R79,99. Mcain stir fry 3 for R80. Paid 37,99 each. I am already paying interest on my purchases and to be overcharged is madness. In this day and age we are all looking to save money and when one have been incorrectly charged it begs the question, how many people aren't looking at their till slips and are thinking their getting a bargain but are being ******? Its the principle of the matter! I am utterly disappointed with Game and would like some positive feedback.

Dissatisfied customer Jacqueline Padayachee

0
Replies (1)
Game
Game's reply29 Jan 2018, 13:20
Official

Good day,

We acknowledge receipt of your complaint with reference ***7 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance.

Regards

Game Customer Service

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