CM
Charlotte M
1 reviews | Active since Dec 2015
01 Dec 2015, 19:30
I am appauled by the bad attitude I experienced
Peter,<br> I went to buy a phone today at about 5:15 pm,I decided to look around see what I like since I hadn't made up my mind about what I'd purchase and seeing the queue was long,I figured it would make sense to look around the Mobile area for a while, 15 min later I decided to queue up, by the time it was my turn the lady told me she had a court case to attend,asked me to wait for the other lady who was at the time assisting a customer at her station. So I waited, when I got there
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Replies (2)
Game's replyOfficial
02 Dec 2015, 07:44Hello Bellekazi,
We acknowledge receipt of your complaint with reference ***2.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss this matter and invite you back into the store and assure you of a better experience this time around.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss this matter and invite you back into the store and assure you of a better experience this time around.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply02 Dec 2015, 07:44
Official
Hello Bellekazi,
We acknowledge receipt of your complaint with reference ***2.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss this matter and invite you back into the store and assure you of a better experience this time around.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***2.
Please accept my apologies for the lack of service you received in the store.
I assure you that we do take customer service very seriously, and are of the mindset that aside from the financial benefit that customers bring to the store, more importantly, you spend your time in the store which is portions of your life.
We confirm that management contacted you to discuss this matter and invite you back into the store and assure you of a better experience this time around.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
CM
Charlotte M's updateReviewer Update
28 Jul 2018, 18:30Thank you so much. GAME management is truly the best. I am pleased with how this situation has been handled.
CM
Charlotte M's update28 Jul 2018, 18:30
Reviewer Update
Thank you so much. GAME management is truly the best. I am pleased with how this situation has been handled.