JR
Jabulile R

1 reviews | Active since Jun 2014

15 Jan 2020, 21:52

Humiliated for a trolley

Yesterday morning I was extremely embarrassed and humiliated by the store manager from Game Store at Chris Hani Mall in Vosloorus. The time was 08h36 when I arrived at the Mall as I wanted to buy a few stationery items that my kids mentioned they needed for school and also buy groceries for their lunchboxes including snacks. From the parking lot I took the Game trolley because a lot of the items I needed for my 2 daughters and my 7month baby were from Game. As I entered the Mall I noticed that Game store was not opened yet and I figured that in the interim I will rush to Shoprite and by the time I'm finished Game should be open, however this manager Martin Hlanze grabs my trolley and tells me I cannot use the trolley, I tried to explain to him that since Game store is still closing I'm starting at Shoprite to get a few items, that man was so rude he told me to then use a Shoprite trolley in front of large number of people who were passersby and others waiting at the ABSA ATM and he just pulled the trolley away from me as if I was a common ******** *****ing a trolley. This is a store which i have spent sho much money in buying laptop and printer for my daughter, cellphones and so many other things for my newborn. Yet yesterday I was targeted as a mere ******** using a trolley, which still does not make sense because there have been so many times when u have used a trolley for one store since going to several other stores and never in my life have I been disgraced and humiliated in this manner.

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Replies (2)
Game
Game's reply16 Jan 2020, 09:21
Official
Hi Jabulile,

I'm so very sorry for the experience you had with my colleague in store.

We certainly don't condone this type of behaviour. Please email your contact details to *** for attention Suhayfa and I'll be in touch with you.

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za
JR
Jabulile R's update20 Jan 2020, 20:07
Reviewer Update
May I please get the contact details of the Regional Manager for East Rand because this issue is not being dealt with. Today I received a call from Store Supervisor, it's really patronizing to complain about a Store Manager yet receive communication from his secondment. I'm not happy how Game is handling this matter because your chain of command seems to be going downwards. With all due respect I acknowledge Tency's phone call but him being the Supervisor and the man I'm laying a complaint about is his superior does not give me any confidence that Game takes its customer's complaints seriously. When I received communication that you responded privately only to ask for my details I thought there would be a resolution but clearly not.