Huge disappointment over response to damaged fridge

On 21 April Game delivered a fridge which I ordered online. (Order ***) I noticed that the inside of the fridge door was severely damaged. It must have fallen over previously, because the racks were not in place and both back panels were loose. I reported it on 22 April on Game online WhatsApp. I was requested photos of the inside and outside of the fridge. 6 days later Alex called me and requested more photos, not of the damage, but of the packaging and outside of the fridge. 6 days after that I was called to confirm that the photos were received and that somebody from Game would call me the same day. It did not happen. When I complained about that on Game online WhatsApp, Jamie Lee requested photos again and I was again promised that somebody would call me. It did not happen again. Yesterday I contacted Game online again and Natasha promised that immediate action will be taken and that an agent will be requested to call me today. It did not happen (for the 3rd consecutive day). We are in the 3rd week without a replacement fridge. This is a huge disappointment because we also had to throw away some of our food.