HP printer - refused to sell me at advertised price

Email sent to Game: Feb 27, 2023, 07:40 GMT+2

Good day,

Yesterday on the 26th Feb 2023 I went to buy a printer at Game, Baywest Mall Port Elizabeth. The Sales staff showed me the printers and I chose an HP 4120 printer for R999.00. When I got to the till the printer scanned for R1599.00. I went back to the shelf with a store assistant and the price was for the correct printer @R999.00. The department head also verfided the price.

We went back to the till and they called the store manager, he informed me the price was wrong and it was my duty to check the barcode. I must pay R1599.00 for the printer. There were 3 stickers on the shelf for R999.00 which they quickly removed before I could take a picture. I queried further but decided that I want to avoid conflict and embarrassment. I will rather email Game stores and the consumer protection body to resolve the matter. In my humble opinion I believe I deserve to pay for the price on the shelf as the description was correct on the label and the barcode is barely legible. Kindly assist me. Thank you.

Email trail:

Fwd: [Mass Discounters] Re: Game response: Complaint

gregory lentoor <***> Mon, 6 Mar, 12:42 (7 days ago) to service

Good day,

I hope all is well. I am not getting any response from game baywest or web support. thanks

---------- Forwarded message --------- From: gregory lentoor <***> Date: Fri, 3 Mar 2023 at 15:45 Subject: Re: [Mass Discounters] Re: Game response: Complaint To: Game <***>

Hi.

I hope you are well. I have not received feedback from Game Baywest yet. Thanks

On Wed, Mar 1, 2023 at 15:17, gregory lentoor <***> wrote: Hi.

No feedback yet. Thank you

On Wed, Mar 1, 2023 at 13:30, Ruche Moses (Game) <***> wrote: ##- Please type your reply above this line -## Your request (***) has been updated. To add additional comments, reply to this email.

Ruche Moses (Mass Discounters)

Mar 1, 2023, 13:29 GMT+2

Good day Gregory,

I trust that this email finds you well.

Kindly advise if you got assistance by Game Baywest regarding your complaint.

Sincere apologies for this matter and frustration in your experience. Our team are working around the clock to improve the whole customer journey. Should you require any further assistance do not hesitate to contact us.

Kind regards Ruche Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za Bongekile Mthiba (Mass Discounters)

Feb 28, 2023, 11:48 GMT+2

Good day Gregory, I trust this email finds you well. We do apologize for the inconvenience that was caused. Pease note that we escalated the matter to Game Baywest. The turnaround tome for feedback is 24 to 48 hours. Should you require further assistance, please don't hesitate to contact us. Kind regards Bongekile Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za Lihle Matshini (Mass Discounters)

Feb 27, 2023, 11:55 GMT+2

Hi Gregory, Thank you for contacting us. I would like to apologize for the inconvenience caused. Kindly note that your query will be escalated to the relevant department. Regards, Lihle.M Back Office Support Agent

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73) Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za