How Game Ruined a Christmas suprise

I placed an order from Game online on the 14th of December 2021 for my grandchild's Christmas present to be delivered. On the 21 December 2021, I followed up to check because I had not received tracking details from the courier company, the online consultant reassure me that he had spoke to the courier department and they will be delivering the package this week as the 7 working days will be up on 24th Christmas eve. I waited for the email from the courier company with the tracking details instead I receive an email same day at 14:30 notifying me that my order has been cancelled, shocked I called the helpline again and the consultant that picks up tells me that they no longer have stock for one of the items I have ordered 3days before estimated delivery time! I go on the Game website to check if they still have stock and they have stock in two Game store near me. This was the first and last time I am ordering from Game and the last time. ordered from Takalot everything arrived on time. And it gets worse the money will not even be in on time in order to get my grandchild another gift. More stories from Game 7-14 working days......