AP
Annika P
1 reviews | Active since Dec 2017
01 Dec 2017, 10:23
How do you lose an entire fridge?
I placed an order on the 24th of November with a 3 – 5 day lead time. It has not yet been delivered. I received an email 3 days ago to say I can track my parcel with Dawn Wing but after zero activity on the waybill, I called Dawn Wing and they have confirmed the order isn’t with them.
All your support numbers are either engaged or just ring. The only people I was able to get through to was distribution who are investigating. This is simply not good enough. What kind of an operation are you running here?
Either deliver my fridge today, or pay my restaurant bills until you do. Pathetic online experience - so disappointed.
PS. I specifically picked game because of the shorter lead time than Makro (who delivered my other stuff yesterday). I expect compensation for every day you fail to deliver on your promise!
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Replies (8)0
Replies (8)AP
Annika P's updateReviewer Update
04 Dec 2017, 06:19I cannot access the business reply. It says "Official private business reply", that is all. I have not been contacted. This is actually pathetic.
AP
Annika P's update04 Dec 2017, 06:19
Reviewer Update
I cannot access the business reply. It says "Official private business reply", that is all. I have not been contacted. This is actually pathetic.
AP
Annika P's updateReviewer Update
04 Dec 2017, 06:23The fridge didn't arrive on Friday. It is now way past It's maximum delivery lead time advertised on the Game website. I expect some form of compensation. Game, please actually contact me ASAP.
AP
Annika P's update04 Dec 2017, 06:23
Reviewer Update
The fridge didn't arrive on Friday. It is now way past It's maximum delivery lead time advertised on the Game website. I expect some form of compensation. Game, please actually contact me ASAP.
AP
Annika P's updateReviewer Update
04 Dec 2017, 09:28I've now been told this was handed off to a subcontractor of dawn wing - again with NO correspondence. They actually have no idea when or IF the fridge will be delivered. No attempt from game to offer any kind of reimbur*****t. Pathetic.
AP
Annika P's update04 Dec 2017, 09:28
Reviewer Update
I've now been told this was handed off to a subcontractor of dawn wing - again with NO correspondence. They actually have no idea when or IF the fridge will be delivered. No attempt from game to offer any kind of reimbur*****t. Pathetic.
AP
Annika P's updateReviewer Update
04 Dec 2017, 09:29According to their records the fridge also went driving around JHB since midday on Friday with no delivery made. That ought to cause damage, constant off loading and reloading with 3 different suppliers. Total BS.
AP
Annika P's update04 Dec 2017, 09:29
Reviewer Update
According to their records the fridge also went driving around JHB since midday on Friday with no delivery made. That ought to cause damage, constant off loading and reloading with 3 different suppliers. Total BS.
AP
Annika P's updateReviewer Update
07 Dec 2017, 13:40I have still not been contacted. Unacceptable.
AP
Annika P's update07 Dec 2017, 13:40
Reviewer Update
I have still not been contacted. Unacceptable.
AP
Annika P's updateReviewer Update
07 Dec 2017, 17:06Complaint has been escalated to massmart and then picked up by Kerry. She contacted me and we had a sincere and frank discussion. I'm glad I spoke to her. Although not resolved, I am hopeful.
AP
Annika P's update07 Dec 2017, 17:06
Reviewer Update
Complaint has been escalated to massmart and then picked up by Kerry. She contacted me and we had a sincere and frank discussion. I'm glad I spoke to her. Although not resolved, I am hopeful.
AP
Annika P's updateReviewer Update
08 Dec 2017, 07:32Fridge was not delivered yesterday as promised. Time Freight has actually taken to transferring customers to one another when you call to follow up on delivery. I was patched through on two different occasions to two other customers - perhaps their solution is forcing us to create a support group while they delay our deliveries?
AP
Annika P's update08 Dec 2017, 07:32
Reviewer Update
Fridge was not delivered yesterday as promised. Time Freight has actually taken to transferring customers to one another when you call to follow up on delivery. I was patched through on two different occasions to two other customers - perhaps their solution is forcing us to create a support group while they delay our deliveries?
AP
Annika P's updateReviewer Update
12 Dec 2017, 08:51Fridge was delivered with dents all over the right side. I've since been contacted by Mass Discounters and also Time Freight to apologise and find a solution. Hopefully it will all be wrapped up this week. Happy to say that at least there is sincerity and genuine concern for what happened. Will update accordingly later in the week
AP
Annika P's update12 Dec 2017, 08:51
Reviewer Update
Fridge was delivered with dents all over the right side. I've since been contacted by Mass Discounters and also Time Freight to apologise and find a solution. Hopefully it will all be wrapped up this week. Happy to say that at least there is sincerity and genuine concern for what happened. Will update accordingly later in the week