How are you still in business

WORST SERVICE EVER. Place a order online all good and well. Pay for the order online, money goes off my account all good and well. Just to receive an email saying order has failed reason "payment could not be processed". Phone their very "helpful" call centre just to hear oh no the order actually failed because there is no stock in my area. I then ask ok but is there no stock anywhere in SA on which he proceeds to tell me oh yes there is stock in JHB city, it would be best if I contact the branch and then arrange payment with them. At this moment I am like but I have already paid??? Oh no he will proceed to request a refund. And guess what this will take 7 - 14 working days. Not to be funny but some of us don't have money to pay for a item twice and wait for a refund. Should have trusted my gut and gone with Makro SA again but nooooo I don't learn. Oh and guess what, then you ask to speak to a manager just to get the oldest excuse in the book. Sorry mam they are in a meeting. 🤣🤣🤣🤣🤣 What a flippen joke Phone again just to hear the same excuse. You already have my money why can't I just collect from a different branch your business managing skills make no sense at all. OH AND GUESS WHAT 3 HOURS LATER your managers are still in a meeting . Pathetic to say the least