IA
Innocentia A
1 reviews | Active since Jan 2014
22 Oct 2015, 21:30
Horrified service
Game Galleria is the worst place to shop, from the Store Manager Mannie Chetty to the entire staff. They have failed customer satisfaction in every way time after time, I spend thousands of rands at the store yet I get no customer satisfaction at all. Mannie Chetty is the worst store manager I have ever seen, he thinks he is more superior anyone yet it is us the customers who make the store what it is. They have faulted by not ordering an item i asked for yet they fail to compensate me for it. The staff at the store have no customer service training and no nothing about treating customers fairly. DO NOT SHOP AT GAME GALLERIA.
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Game's replyOfficial
23 Oct 2015, 10:26Hello inapp,
We acknowledge receipt of your complaint with reference ***8 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated the matter to the Regional Manager who will attend to this matter and will contact you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated the matter to the Regional Manager who will attend to this matter and will contact you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply23 Oct 2015, 10:26
Official
Hello inapp,
We acknowledge receipt of your complaint with reference ***8 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated the matter to the Regional Manager who will attend to this matter and will contact you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 .
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
I escalated the matter to the Regional Manager who will attend to this matter and will contact you.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,