Horrified

<p>About 4 weeks ago my husband purchased a Ryobi Grass cutting Machine , he used is once and then it stopped working , this was 3 days later , we took it back to Game Gateway , only tobe told that they dont trust us they need to send it to Ryobi , i was totally disgusted by the managers approach and horrified at the customer service we were given. He told us that he will need to speak to Ryobi , who we have no dealing with as we purchased this product at Game . he then advised us that they will callus , which happened a while later , we have been going back and forth with this matter , First we were ask to call ryobi and speak to them ourselves which i think is incorrect as we didnt deal with ryobi , Actuall the pathetic manager that spoke to us when we came in with the faulty goods asked us to contact Ryobi ourselves, which i think is not on. We where then advised that the machine was fried because we didnt use enough oil, when we asked them how they proved this they keep just sending us pictures , which can mean anything , further more my husband is a qulified techician , and he knows how to read instruction , then we were told the machine is not in the store we need to pay about R1008 to have it fixed , i dont want it fixed , it was just bhought i want my money back or a new machine .... this is not even the first time we haad issues with game , we purchased a tv with a wararnty and when it was time to claim we had the run arround .</p>