Horrific Shopping experience @ the hand store manager of Game Newcastle Mall

I felt fortunate to be served by a manager when I got to the electrical appliances department. I immediately advised him that I am in a hurry . I paid for the item, he gave my receipt & then told me to collect the item at the back of the store (receiving area) the item can not be brought to the front. For the sake of progress, I did not question further. I drove to the back of the store and only to find everything locked and nobody around. I waited & waited &_there was no sign of assistance. A staff came out from another door a little bit further from where I told to go. I asked the staff for help & she phoned the manager who then told her that I must come to the front of the store which I refused. He took his own time to come to the side where I was. Time is against me and still there is no talk of gates being opened so that I can take delivery. After an hour or so, he opens the gate & its dark already. Him & the security guard showed no sense of urgency & the manager was still to print a delivery note & then the security had to check & verify the documents before releasing the item bought. I felt like I was there to beg for something not as a customer. Standing in the dark at the back of a shop as if I was there to take left overs. In that dark, the security guard shoves me with documents to sign. All he is interested in is to complete his portion. I then had to ask them to carry the item into the car !!!!

This was torture more than anything !!!! I am more disappointed that a Manager was doing all this.

Had I known, I wouldn't have gone to Game Store & spoil my day.

I am yet to get an apology !