Horrific services

On the 26th of August i went to purchase the samsung washing machine that was on special for R3999 their was no stock at that time but according to the gentlemen they would recieve stock the following week i proceeded to pay so long for the machine and delivery. Yesterday i went in store to find out if it has arrived with three different people in the section telling me contradicting stories which just indicates to me that the Game store staff in Klerksdorp does not know what they are doing. One staff member told me that they did not recieve any washing machine the other one told me that the washing machines are not even ordered, lastly when i went to speak to the lady at the appliances she told me that it has arrived and will be delivered the next day 2017/09/07 i proceeded to rectify my address as well as specify a delivery time to ensure that their is someone home to receive the machine. On the above mentioned day i made a follow up phone call to ensure that everything is in order for my deliver just to be told by the dispatch section they can not deliver the washing machine because it is not their and they don't have stock this after being told it has arrived. I then immediately questioned this as i was ensured the previous day my washing machine has arrived i then again asked them to put me through to someone in that section and again they told me that my washing machine is indeed their already annoyed by the fact that i was now being messed around with i insisted on a refund on my delivery fee as i will be collecting machine myself at 11 Am as i was tired of struggling to get valid answers i did not want to struggle with late delivery a mere 10mins later game miss called me and i phoned back AGAIN to be told that the said washing machine is no longer their anymore i then requested a total refund this is the worst unprofessional service i have ever experienced i am totally disgusted by the poor service given by game klerksdorp i will never advice anyone to buy anything from Game if this is the way you treat your customer. Even when i went to take my money back their was no attempt to explain to me where my washing machine is already paid for disappeared to neither was their any attempt at an apology i have always been i good client of game an spend alot of bucks at the store however it now seems to me that it does not care about their customers or the service they give them. Dissatisfied. I will be spending my money at the opposition.. Even woolworths has more efficient and outstanding service take a page out of their book.