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cltmel C

1 reviews | Active since Jul 2016

24 Aug 2017, 13:55

Horrific Customer Service at Game Liberty Promenade Mithcells Plain

Yesterday I went to pay my Game account as per usual for month end. There is one cashier at the cell phone counter and a Hollard Consultant. I see this lady is on the telephone I wait until she is finished. When she was finished I waited another 10 minutes she was just standing there looking at department. I ask the Hollard Consultant us there anybody to assist me. The lady heard me ask then she approached the till point. I said I waited for her to complete her call then I waited for her to come and assist me. I told her thus is not on... I'm just one person standing in the queue I was diplomatic in my approach. I told her that I'm going to raise a complaint about this. Attitude she asked me are you going to complain about me because I was in a cell I said you were finished with your call and I waited. She asked me are you finished now are you going to pay just pay... Very rude attitude I could not believe her behaviour her customer service ... I gave her my number card to process she took it gave it back to me said that it not working I explained to her the other Game lady wrote down the number for me she then told me I'm telling you this number is not working... I gave her other paper with same number on she took it.. Gosh I felt terrible with thus cashier behaviour I asked her what us your name she said my name is Roslin. I asked her is Mr Bester still the Branch Manager here and I asked her to give me his number I would like yo gave him a call with regards to her attitude and rude behaviour. She told me you can call him tell him my name is Roslind. I'm totally shocked... Her attitude... I attempt to call and every time the call gets cut off ... I proceed to the Front Desk there I get a gentleman Mr Hemoe I relay my story to him and he calls the Admin Manager Yolanda... I told her my horrific experience she apologizes asking me to write a statement about my incident I was in tears here now ...I asked if I could just pay my account then I'm leaving the store. I really dint know about this Game Store...

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cltmel C's update25 Aug 2017, 01:28
Reviewer Update
Please be advised that this is nit the first time such an incident has happened in this particular store. During last year December I was in same said store waiting for payment I understand it is the silly season that time of the year. However I was there in the queue with my niece the store was very hit inside and she fainted queues was long cashiers were busy understand this. There was a lady on the phone assisting a customer with a query. I asked please can you help me my niece flopped out due to the heat in the store I again said please send someone to help me get me some water anything please and I'm a disabled person on top of this. Nobody paid any attention to me at the cellphone till point where I usually pay my bills.. 4 other customers started to shout loud in the store help thus woman why you people doing nothing help nether were screaming loudly ... Nathaniel and other lady came running from other department to assist Nathaniel got me some water got the mall security to get a wheelchair for my niece . I called my aunt and Nathaniel and other lady from other department waited and assisted us. Wow I have no more words left for this Game store especially your cashiers at the cell phone counter they truly don't give a damn about customer service at elk and it seems to me that we the customers are just animals to them . How on earth is it possible that you employ people that don't care about customer service . I was an Executive at Makro for 10 years and customer service was always the key ingredient instilled into the staff members reporting to me. I'm totally appalled and astounded at the continued weak and poor customer service that consistently happens in this store and I mean absolutely nobody takes an interest in addressing this matter. Game Management needs to address this matter with urgency. I am in the opinion that thus behaviour is indicative of Top Manager in the current said store afterall your staff members mirrors the behaviour of there management . You can go into any retail or wholesale store have a look at there staff members behaviour and attitude and that will give you a clear indication of what Top Management in the store is like this speaking of experience. I do believe apologies we are way past apologies it is time for Game Liberty Promenade to either get a refresher in customer service training or you need to get a new batch of cashiers in your cash bank because your current cash bank are chasing your customers away. In the current economic environment we cannot accept such poor customer service your cashiers need to know that when they put in the uniform with pride they are representing Game ...