TK
Thokozile K
1 reviews | Active since Sept 2024
19 Mar 2025, 17:49
Horrific Customer Service
We bought a CUBOT tablet at GAME,I took my child’s tablet to GAME on the 08th of March at Fleurdal because the screen freezes! They told me that they will take it to REPAIRS because it has a 1 year warranty anyway. y Yesterday ,on the 18th of March , i called to ask the feedback and they said they will call me back of which they didn’t , However they communicated with Daddy, I was told to go fetch the tablet today, and to my suprise, the communication between the store and the supervisors only took place yesterday and the TABLET is still not fixed!! What kind of customer service is this ? They didn’t even tell me that this tablet is not fixed!
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Replies (4)TK
Thokozile K's updateReviewer Update
19 Mar 2025, 18:16The shocking part on the Communication I see here between Mmamelato Rief and Francina Mocuu, it is where Francina indicates that if they want to send the device to the service center for repair , it must be sent to CHINA? My question would then be , why are you selling a tablet you don’t have repairs for in SOUTH AFRICA? You might as just well give us our refund or fix this tablet because this is the most terrible service I have ever received, Worse no one explained to me at the store that this Tablet is still not fixed!!!!
TK
Thokozile K's update19 Mar 2025, 18:16
Reviewer Update
The shocking part on the Communication I see here between Mmamelato Rief and Francina Mocuu, it is where Francina indicates that if they want to send the device to the service center for repair , it must be sent to CHINA? My question would then be , why are you selling a tablet you don’t have repairs for in SOUTH AFRICA? You might as just well give us our refund or fix this tablet because this is the most terrible service I have ever received, Worse no one explained to me at the store that this Tablet is still not fixed!!!!
Game's replyOfficial
20 Mar 2025, 08:50Hi Thokozile, thanks for getting in touch. I'm really sorry to hear about the issues you've been having with your recent purchase. I can completely understand why you would be upset and frustrated. Our policy ensures customers get the value they deserve, I assure you that we don't intend to sell damaged products. Your concern is valid and we are here to help. An agent will reach out to you shortly to look into the matter. This will help us understand the nature of the damage and guide us on the best course of action which could be a full refund or replacement depending on what you prefer and our return policy. We appreciate your patience and understanding during this process and apologize once again for the inconvenience caused.
Game's reply20 Mar 2025, 08:50
Official
Hi Thokozile, thanks for getting in touch. I'm really sorry to hear about the issues you've been having with your recent purchase. I can completely understand why you would be upset and frustrated. Our policy ensures customers get the value they deserve, I assure you that we don't intend to sell damaged products. Your concern is valid and we are here to help. An agent will reach out to you shortly to look into the matter. This will help us understand the nature of the damage and guide us on the best course of action which could be a full refund or replacement depending on what you prefer and our return policy. We appreciate your patience and understanding during this process and apologize once again for the inconvenience caused.
TK
Thokozile K's updateReviewer Update
26 Mar 2025, 06:14And No , I haven’t been assisted yet!!! I just got one call and I sent the relevant documentation and that was it!!!!
TK
Thokozile K's update26 Mar 2025, 06:14
Reviewer Update
And No , I haven’t been assisted yet!!! I just got one call and I sent the relevant documentation and that was it!!!!
Game's replyOfficial
07 Apr 2025, 09:45Thank you for your response. Please check your inbox, as an email has been sent to you.
Game's reply07 Apr 2025, 09:45
Official
Thank you for your response. Please check your inbox, as an email has been sent to you.