Horrid customer service

Client services at game galleria is absolutely **********. I've ordered my stove there on the 6th on Jan 2019 and its been almost a month and I've got no stove. I've got guys doing my built-ins and now I'm stuck for paying for storage for these cupboards cos,I'm waiting for these stove. This is not the kind of service I expect for the biggest retailer in south Africa. I've been told by Roland that it eat supposed to be at the store 3 weeks ago and now 5 weeks later I have no stove. I've spoken to the manager Collin msibi who advised that he cannot do anything because he was the mAnager at that time. Really???? I'm still waiting for a call from game regarding this Matter and no feedback. Who is going to compensate for the storage fees and labour that I gotta pay. This is not on!!!!!!!