OB
Orion B
1 reviews | Active since Aug 2018
18 May 2020, 08:23
Horrible/Disgusted customer
I placed an order from takalot on thursday 14th May for the same phone you guys dicontinued and delivery today, with 3sms, and 2 emails notifying me. Order placed on the 20th of April , still waiting, no communication, no emails, no sms's, only calls due to the written reveiew, No refund, no confirmation of when this willl happen and no nothing. No printer cable in printer box, so no way to print, Game has taught me alot of patients during this time, and made sure that this is my last order ever placed with them, i will make sure all my frnds and family knows about this horrible experience.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
21 May 2020, 13:21Hi Orion,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience .
Please note that your request for the refund has been sent to the relevant department and feedback will be provided the soonest.
We thank you for your patience.
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience .
Please note that your request for the refund has been sent to the relevant department and feedback will be provided the soonest.
We thank you for your patience.
Kind Regards,
Adi
Best regards,
Game's reply21 May 2020, 13:21
Official
Hi Orion,
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience .
Please note that your request for the refund has been sent to the relevant department and feedback will be provided the soonest.
We thank you for your patience.
Kind Regards,
Adi
We are so sorry for the experience. Unfortunately due to the unprecedented volumes of online orders linked to COVID-19, we have had some challenges with supply of goods (items going out of stock just before they are picked for online orders), while our Call Centre has been attending to very high volumes with a 3rd of the staff (these are restrictions based on the current law). However, there is no excuse for poor service and we sincerely apologize for any inconvenience .
Please note that your request for the refund has been sent to the relevant department and feedback will be provided the soonest.
We thank you for your patience.
Kind Regards,
Adi
Best regards,
OB
Orion B's updateReviewer Update
21 May 2020, 13:33Hi Adie,
I was advised on the 14th of May regarding a refund for an order that was placed on the 28th of April. I work within a finance sector and there is no excuse for my refund taking so long, I have asked you a number of times to send me an email notifying me of when I will receive my items in the first order placed on the 20th of April and I was perfectly happy to receive it in 3 parts. It is literally a month later and I still have had no luck with this order, this is an absolutely disgusting, horrible, dreadful, **********, awful and shocking experience.
I was advised on the 14th of May regarding a refund for an order that was placed on the 28th of April. I work within a finance sector and there is no excuse for my refund taking so long, I have asked you a number of times to send me an email notifying me of when I will receive my items in the first order placed on the 20th of April and I was perfectly happy to receive it in 3 parts. It is literally a month later and I still have had no luck with this order, this is an absolutely disgusting, horrible, dreadful, **********, awful and shocking experience.
OB
Orion B's update21 May 2020, 13:33
Reviewer Update
Hi Adie,
I was advised on the 14th of May regarding a refund for an order that was placed on the 28th of April. I work within a finance sector and there is no excuse for my refund taking so long, I have asked you a number of times to send me an email notifying me of when I will receive my items in the first order placed on the 20th of April and I was perfectly happy to receive it in 3 parts. It is literally a month later and I still have had no luck with this order, this is an absolutely disgusting, horrible, dreadful, **********, awful and shocking experience.
I was advised on the 14th of May regarding a refund for an order that was placed on the 28th of April. I work within a finance sector and there is no excuse for my refund taking so long, I have asked you a number of times to send me an email notifying me of when I will receive my items in the first order placed on the 20th of April and I was perfectly happy to receive it in 3 parts. It is literally a month later and I still have had no luck with this order, this is an absolutely disgusting, horrible, dreadful, **********, awful and shocking experience.
OB
Orion B's updateReviewer Update
21 May 2020, 13:39Also Adie id like to remind you that with my printer I had to purchase my own printer cable as the game decides not to include this, I would like to be refunded for that as well... I have wasted so much time and effort trying to get my kids on par with schooling and trying to do the eco-learning however just one thing, one thing is messed up and then the entire order just went and became a complete mess... I have spent over R500 in airtime contacting you guys regarding this order and I want my money back, i understand there is limited stock and i understand there are delivery delayed dues to lockdown, the entire South Africa is trying to live the right way and work together to get through this tuff time, however, there is no excuse for a 31 day delivery of any essential items from a store that I thought was absolutely amazing in the past, i am honestly saddened by this experience.
OB
Orion B's update21 May 2020, 13:39
Reviewer Update
Also Adie id like to remind you that with my printer I had to purchase my own printer cable as the game decides not to include this, I would like to be refunded for that as well... I have wasted so much time and effort trying to get my kids on par with schooling and trying to do the eco-learning however just one thing, one thing is messed up and then the entire order just went and became a complete mess... I have spent over R500 in airtime contacting you guys regarding this order and I want my money back, i understand there is limited stock and i understand there are delivery delayed dues to lockdown, the entire South Africa is trying to live the right way and work together to get through this tuff time, however, there is no excuse for a 31 day delivery of any essential items from a store that I thought was absolutely amazing in the past, i am honestly saddened by this experience.