IM
Inno M
1 reviews | Active since Dec 2024
08 Jun 2025, 16:54
Horrible! This company does not care about their customers.
Terrible customer service.
I placed an order online, received an email that my order is delayed. Received a second email saying that it was now handed over to the courier company and will be delivered soon.
The next morning, I receive a call from one of the employees advising that my order is unfortunately out of stock & I will be refunded. What on earth is that??! What was handed over to courier company?? Why am I being taken for a ride? Funny enough, I was at one of their branches & there was plenty of stock. If I had a payment, order confirmed & handed over, surely they can make means to get it, right?
As a consumer, I am extremely disappointed & won’t be buying anything from them ever again. I am awaiting their response, if I don’t hear anything within 2 business days, I am taking this up with the ombudsman. I have all the receipts & refuse to get my money back!
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Replies (5)0
Replies (5)IM
Inno M's updateReviewer Update
11 Jun 2025, 18:28It’s Wednesday today & the item is still not delivered. No communication whatsoever. Horrible customer service is really an understatement. I’m taking this up with the ombudsman. Thank u
IM
Inno M's update11 Jun 2025, 18:28
Reviewer Update
It’s Wednesday today & the item is still not delivered. No communication whatsoever. Horrible customer service is really an understatement. I’m taking this up with the ombudsman. Thank u
Game's replyOfficial
17 Jun 2025, 11:30Hi Inno, apologies for the late response. I'm truly sorry to hear about the issue you've encountered with your recent order. We regret any inconvenience this may have caused you. We understand how important it is for our customers to receive their orders on time and as expected. It seems there may have been some misunderstanding, and we deeply apologize for that. Could you please confirm if your parcel has been delivered? If not, we are more than willing to assist you with resolving this issue quickly.
Game's reply17 Jun 2025, 11:30
Official
Hi Inno, apologies for the late response. I'm truly sorry to hear about the issue you've encountered with your recent order. We regret any inconvenience this may have caused you. We understand how important it is for our customers to receive their orders on time and as expected. It seems there may have been some misunderstanding, and we deeply apologize for that. Could you please confirm if your parcel has been delivered? If not, we are more than willing to assist you with resolving this issue quickly.
IM
Inno M's updateReviewer Update
17 Jun 2025, 11:36You are full of games. I have logged a ticket with the Ombuds. Thanks.
IM
Inno M's update17 Jun 2025, 11:36
Reviewer Update
You are full of games. I have logged a ticket with the Ombuds. Thanks.
IM
Inno M's updateReviewer Update
25 Jun 2025, 12:353 weeks later, I still haven’t received my pots. Instead, I get an email to review the pots. My question is, which one's because my order is still hanging??! This is by far the worst customer service I’ve ever experienced. You don’t care about your customer’s. You are actually protecting your reputation here but the fact of the matter is, you don’t give a rat! No one has ever gotten back to me since. My money is still in your account & I’m being taken for a ride. I hope customers really see you for who you really are. You are taking advantage of us & think because you’re the “big boss” we must succumb to your pathetic service. I have never seen such horrible behaviour/service ever!!
IM
Inno M's update25 Jun 2025, 12:35
Reviewer Update
3 weeks later, I still haven’t received my pots. Instead, I get an email to review the pots. My question is, which one's because my order is still hanging??! This is by far the worst customer service I’ve ever experienced. You don’t care about your customer’s. You are actually protecting your reputation here but the fact of the matter is, you don’t give a rat! No one has ever gotten back to me since. My money is still in your account & I’m being taken for a ride. I hope customers really see you for who you really are. You are taking advantage of us & think because you’re the “big boss” we must succumb to your pathetic service. I have never seen such horrible behaviour/service ever!!
Game's replyOfficial
15 Jul 2025, 16:44Hi Inno, thank you for reaching out. We sincerely apologize for the service you’ve experienced. Kindly check your email, as we have sent a request for your banking details.
Game's reply15 Jul 2025, 16:44
Official
Hi Inno, thank you for reaching out. We sincerely apologize for the service you’ve experienced. Kindly check your email, as we have sent a request for your banking details.